Refund and Returns Policy

Return and Refund Policy

Thank you for shopping with Aviator Coats Co! We want to ensure your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return and refund policy to make the process as smooth as possible.

Eligibility for Returns and Refunds:

To be eligible for a return and refund, the product must be in its original condition, unworn, unused, and with all original tags and packaging intact.

Returns will only be accepted within 30 days from the date of delivery.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team at [customer support email/phone number] within 30 days of receiving your order. Provide your order number and the reason for the return.
  2. Our customer support team will guide you through the return process and provide you with a return authorization number (RA number).
  3. Pack the product securely, including all original packaging and accessories, and clearly write the RA number on the package

Return Shipping:

  • If the return is due to our error or a defective product, we will cover the cost of return shipping.
  • If the return is due to a change of mind or other reasons not related to Aviator Coats Co, the customer will be responsible for the return shipping costs.

Refund Process:

  • Once the returned product is received and inspected, we will process the refund to the original payment method used during the purchase.
  • Please allow up to [number of days] for the refund to be processed and reflected in your account.

Non-Returnable Items:

The following items are not eligible for return or refund:

  • Items that are damaged or not in their original condition
  • Products with visible signs of wear or use
  • Custom-made or personalized items

Exchanges:


If you wish to exchange your product for a different size or style, please follow the return process mentioned above. Once we receive your return, we will issue a refund, and you can place a new order for the desired item.

Restocking Fee:


We do not charge any restocking fees for eligible returns.

Exceptions:


In the rare event of receiving a defective product, please contact our customer support team immediately. We will work with you to resolve the issue and, if needed, arrange for a replacement or repair.

Contact Us:


If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer support team at [customer support email/phone number].

Please review this policy carefully before making a purchase. By completing your order, you acknowledge and agree to abide by our return and refund policy.