Refund and Returns Policy

Return Policy for Aviator Coats

At Aviator Coats, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process. Below are the details of our return policy:

Eligibility for Returns

• Returns are accepted within 14 days of the delivery date.
• Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Custom or personalized items are not eligible for return unless they arrive damaged or defective.
• Items marked as final sale cannot be returned.

Return Process

1. Contact Us: Email us at Info@aviatorcoats.com within the 14-day window to initiate your return. Please include your order number and reason for the return.
2. Return Authorization: Once approved, you will receive a return authorization and shipping instructions.
3. Ship Your Item: Package the item securely and ship it to the provided address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Exchanges

• If you need a different size or style, please initiate a return for a refund and place a new order for the desired item.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at Info@aviatorcoats.com with photos of the issue. We will provide a replacement or refund at no additional cost.

Contact Us

For any questions or concerns, please reach out to us at Info@aviatorcoats.com or +44 7729 685535.

Thank you for shopping at Aviator Coats!